It’s 2 days before I’m supposed to receive my new iPhone 3Gs and things have already started going haywire at AT&T and Apple. I noticed around 9:45 this morning that I had no 3G (or Edge) data connectivity here in downtown Chattanooga. I got on and checked my account from the wireless.att.com site and, sure enough, there was no data plan or text messaging plan selected for my account. I tried to add them back from the web and received an error message.
I called AT&T from the land line at the office to see what was going on. After entering my number and pressing 0 a couple of times to get a person, I got a hold of a rep. It turns out that Apple dropped my data and text messaging plans. Even better, they also dropped my iPhone from the plan! The brilliant part was the web was still showing I had an iPhone. The rep was able to fix the data and text messaging plans and show that my plan has an iPhone. In all, the call took 13 minutes and 7 seconds. The rep was very friendly and helpful and knew what she was doing. Sure, something got botched in the works, but it was an overall positive experience.
I did pre-order the 3Gs from Apple online on Monday. She said that Apple wasn’t supposed to do anything to the upgrade accounts until the new 3Gs phones were activated on Friday. I think the blame may lay with Apple on this one. As of now, my 3Gs order status is “Prepared for Shipment”. I bet that order status may have something to do with the disruption in service.
